bet bisa Terms and Conditions

This document sets out the terms and conditions for using the bet bisa platform and all related services. By visiting the website, opening an account, or using any product or service, you confirm that you have fully read, understood and accepted these terms.

bet bisa is an online entertainment and betting platform designed for Bangladeshi users. The platform offers sports betting, casino games and live dealer services.

1.1 Applicability of Terms

These terms apply to all bet bisa users — both registered members and guest visitors. They apply equally when services are accessed through any third party, including mobile apps.

1.2 Definitions

In this document, "Platform" refers to the bet bisa website and mobile application. "User" or "Member" refers to a registered account holder. "Services" refers to all products, games and features provided through the platform.

To use bet bisa's services, you must create a personal account. You are required to provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each person may open only one account. Holding multiple accounts is strictly prohibited.
• The name, date of birth, mobile number and email provided at registration must be genuine and accurate.
• The account is strictly personal — it may not be shared with or used by anyone else.
• The member is solely responsible for the security of their account.

2.2 Identity Verification (KYC)

bet bisa may at any time request a copy of a national ID card or passport for identity verification. If the required documents are not submitted in time, the account may be temporarily suspended. Completing identity verification enables access to special benefits such as birthday gifts.

2.3 Login Security

Keep your password confidential and change it regularly. If you notice any suspicious login or unauthorised activity, contact the support team immediately. bet bisa will never ask for your password by email or chat.

Anyone wishing to use bet bisa must meet the following eligibility requirements:

• Must be at least 21 years of age.
• The person is using the service voluntarily and is not under any pressure or being deceived.
• The account must be operated in the member's own name and with their own funds.
• The person is of sound mind and capable of making decisions consciously.

If any person opens an account using a false age or identity, bet bisa reserves the right to cancel all transactions associated with that account.

bet bisa provides fast and secure payment options through Bangladesh's popular mobile banking services.

4.1 Deposit Rules

• Deposit methods: bKash, Nagad, Rocket.
• Minimum deposit: ৳500 (for each method).
• Deposits must always be made from a mobile number registered in the member's own name.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal Rules

• Withdrawal methods: bKash, Nagad, Rocket.
• Minimum withdrawal: ৳1,000.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• Withdrawals will only be made to the same account used for the deposit.
• To withdraw winnings earned from a bonus, the associated wagering requirement must be met.

4.3 Suspicious Transactions

bet bisa reserves the right to hold suspicious or unusual transactions and to request further information if needed. If money laundering, fraud or any other illegal activity is suspected, the account will be suspended immediately.

bet bisa offers various types of bonuses and promotions. Each offer has its own terms, which must be read carefully before claiming.

5.1 Welcome Bonus

New members are eligible for a 200% bonus on their first deposit, up to a maximum of ৳8,000. Example: a deposit of ৳1,000 will add ৳2,000 in bonus funds, giving a total balance of ৳3,000. To withdraw bonus winnings, the bonus amount must be wagered 20 times — meaning a ৳2,000 bonus requires ৳2,000 × 20 = ৳40,000 in bets.

5.2 General Bonus Terms

• Each bonus may be claimed only once, unless stated otherwise in the relevant offer.
• Bonus balance and real money are tracked separately.
• Bonuses cannot be withdrawn before the wagering requirement is met.
• If evidence of bonus abuse is found — such as arbitrage or multiple accounts — bet bisa reserves the right to cancel the bonus.
• Bonus offers may be changed or discontinued at any time.

5.3 Other Promotions

There are several other promotions including weekly redeposit offers, slot festivals, cricket season specials and referral rewards. Each has its own wagering and eligibility conditions — full details are listed on each offer page.

The following rules apply when placing sports bets on bet bisa.

6.1 Bet Acceptance Terms

• Confirm all odds and terms before placing a bet. Once confirmed, a bet cannot be changed or cancelled.
• Pre-match bets can be placed up until an event begins. For live betting, bets can be placed while the event is in progress.
• bet bisa reserves the right to refuse any bet, particularly where unusual amounts or suspicious patterns are involved.

6.2 Result Determination

Bet outcomes will be determined based on the official result of the match. If an event is postponed or cancelled, the stake for that bet will be refunded. The rules of the relevant sport will be followed regarding abandoned matches.

6.3 Odds Errors

If incorrect odds are displayed for any reason, bet bisa reserves the right to cancel the bet and refund the stake. The member will be notified as soon as possible in such cases.

bet bisa Casino offers a wide range of games including slots, live casino, table games and fishing games.

7.1 Game Operation

All games are developed and operated by third-party software providers. Game outcomes are determined by Random Number Generator (RNG) technology, which ensures fair and unbiased results.

7.2 Live Casino

Live casino sessions offer a realistic gaming experience with real dealers. If a game session is interrupted due to a technical issue, the bet for that round will be cancelled and the stake refunded.

7.3 Game Errors

If a technical fault in the software produces an abnormal win or situation, bet bisa reserves the right to void that result. In such cases, the member's stake will always be returned.

bet bisa uses SSL encryption technology to protect members' personal information and financial data. Full details of how member data is collected, stored and used can be found in our Privacy Policy.

8.1 Data Protection

• Members' personal information is not sold to any third party.
• Information will not be shared with any authority except where required by law.
• All financial transactions are conducted through encrypted channels.

8.2 Member Responsibility for Account Security

The member is responsible for all activity on their account. If a password is shared with anyone else or the account is misused, the responsibility lies with the member. Any suspicious activity should be reported to the bet bisa support team immediately.

bet bisa reserves the right to restrict, suspend or permanently close a member's account in the following circumstances:

• If evidence of a breach of terms or fraud is found.
• If multiple accounts are being operated.
• If a false identity or incorrect information has been provided.
• If bonus abuse or betting arbitrage is carried out.
• If required to comply with instructions from financial authorities.

9.1 Closure by the Member

Any member may request to close their account at any time via live chat or email. Any balance free of wagering requirements at the time of closure may be withdrawn.

9.2 Inactive Accounts

An account may be marked as inactive if there has been no activity for an extended period. Contact the support team to reactivate such an account.

bet bisa always strives to provide the best possible service on the platform, but liability is limited in the following areas:

• Loss caused by internet disconnection or technical faults.
• Delays or errors by third-party payment providers.
• Financial loss caused by the member's own negligence or incorrect information.
• Force majeure events — natural disasters, war or government restrictions.

bet bisa services are provided on an "as is" basis. The member understands that online gaming and betting carry financial risk and that full responsibility lies with the member.

bet bisa believes that gaming is entertainment — not a solution to problems. We encourage members to play safely and responsibly. Detailed support and tools on this topic are available on our Responsible Gaming page.

11.1 Self-Exclusion and Limit Setting

Members can set their deposit limits, session time limits, or betting limits at any time. For a temporary break or long-term self-exclusion, please contact our support team.

11.2 Support Resources

If you are experiencing gaming-related issues, help is available in Bengali and English through our 24/7 live chat support. We always encourage seeking professional help for Problem Gambling.

bet bisa reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continuing to use the platform after any changes will be considered acceptance of the new terms. We therefore recommend visiting this page regularly.

12.1 Dispute Resolution

If you have a disagreement on any matter, please contact our support team first. For answers to common questions, visit our FAQ section — it covers many frequently asked questions. bet bisa is committed to resolving all disputes fairly and transparently.

12.2 Applicable Law

These terms and conditions are governed by applicable law. To learn more about bet bisa, please read our About Us page, which contains details about the platform's goals and services.