bet bisa Privacy Policy – Your Information is Protected

1 Introduction and Scope

bet bisa (referred to hereinafter as "we", "our", or "the platform") treats user privacy as its highest priority. This privacy policy explains what information is collected from you when you use the bet bisa website, mobile application, or any related services, how that information is processed, and how the security of your information is ensured.

By using our services you agree to the terms of this policy. This policy is an integral part of our Terms and Conditions. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all users residing in Bangladesh and is effective for every registered member, guest user, and visitor.

2 What Information We Collect

2.1 Information Provided Directly by You

Information you provide yourself during account registration, verification, or support requests includes:

Full name and date of birth
Mobile number and email address
National ID (NID) or passport details (for identity verification)
bKash, Nagad, or Rocket mobile account number (for deposits and withdrawals)
Your chosen username and password

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

IP address and device type
Browser type and operating system
Login duration, page visits, and navigation patterns
Cookies and session data
Transaction history and gaming activity

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify additional information through trusted third-party services. This process is always conducted within a legal framework.

3 Purposes of Data Use

Collected information is used for the following purposes:

To create, manage, and secure accounts
To process deposit and withdrawal transactions
To maintain accuracy in providing bonuses, rewards, and VIP benefits
To prevent unauthorized access, fraud, and money laundering
To meet legal and regulatory obligations
To provide 24/7 customer support
To improve platform performance and security
To send personalized offers and promotional messages where applicable

We do not sell your information to third parties for marketing purposes.

4 Sharing and Disclosure of Information

bet bisa may share your information with third parties in limited and specific circumstances:

4.1 Service Providers

Trusted organizations engaged for payment processing (bKash, Nagad, Rocket), identity verification, technical operations, and security services may use your information only within the scope of their specific tasks.

4.2 Legal Obligations

We will be required to disclose information when necessary under a court order, a lawful request from a government authority, or applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify users in advance.

4.4 Consent-Based

We will not disclose your personal information to third parties for any reason other than those stated above without your explicit consent.

5 Data Retention and Deletion

Your personal information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for as long as required for legal obligations, dispute resolution, or enforcement of agreements.

To request deletion of your information, please contact our support team. However, some information may need to be retained due to legal obligations.

6 Data Security Measures

bet bisa applies industry-standard technical and organizational measures to protect your information:

SSL Encryption: All communications are encrypted via SSL/TLS protocol.
Firewall and Anti-Fraud System: Unauthorized access and suspicious activity are monitored.
Limited Access Policy: Only authorized staff may access data on a need-to-know basis.
Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
Two-Factor Verification (OTP): OTP is used for additional security on transactions and logins.

We cannot guarantee that data transmission over the internet is completely secure, but we are committed to ensuring protection to the best of our ability.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bet bisa website and app to improve the user experience:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used for session management, maintaining login status, and security.

7.2 Analytical Cookies

These cookies are used to analyze and improve how the platform is used. This includes the number of page visits, user location, and device information.

7.3 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling cookies may limit some platform functionality.

8 User Rights

As a user of our platform, you have the following rights:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Correction

You have the right to request correction of any inaccuracies in your information.

8.3 Right to Deletion

In certain circumstances (for example, where there is no legal obligation to retain data), you may request deletion of your personal information.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and to opt out of personalized advertising.

9 Protection of Minors

All bet bisa services are exclusively for persons aged 21 or older. We do not knowingly collect any personal information from minors. If we become aware that a minor has provided information, we will immediately delete that information and close the account.

Read our Responsible Gaming page to learn more about age verification and healthy gaming habits.

10 International Data Transfer

Although bet bisa is primarily a Bangladesh-focused service, some technical infrastructure may operate on international servers. In such cases your information may be transferred to servers in other countries. However, adequate security measures are ensured for any international transfer.

11 Changes to the Policy

bet bisa reserves the right to change this privacy policy at any time. For significant changes, we will publish a notice on the website and will attempt to notify registered users via email or SMS.

Continuing to use the platform after an updated policy is published will be considered as your agreement to the new policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact our support team:

Live Chat: Available 24/7, in both Bengali and English
Email: [email protected]

We generally respond to any request as quickly as possible. Complex matters may take a little longer.

For answers to common questions, you can visit our FAQ page, where many questions about accounts, payments, and privacy are already answered.